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Toronto, ON, Canada, CO
Toronto, Ontario, CA
Toronto, Ontario, CN
Toronto, Ontario, CA,
Torrington, CT, CT
Totonto, CT
Townsend, TN
Towson, MD
Trenton, NJ
Triangle, VA
Tuscaloosa, AL
Tuxedo, MD
Universal City, CA
Upper Marlboro, VA
Vails Gate, NY
Varies, AK
Vaugwa Ontario, CA
Victoria, ON
Vienna, VA
Virginia Beach, VA
Waldorf, MD
Walkersville, MD
Washington, DC
Washington, MD
Washington, NJ
Washington, VA
Washington DC, DC
Washington DC, VA
Washington, D.C., DC
Washington, DC, DC
Washington, DC, MD
Washington, DC, VA
Wellsboro, PA
West Chester, PA
West Grove, PA
West Newton, PA
West Orange, NJ
Westchester, IL
Westhaven, CT
Westminster, MD
Westwood, MA
White Plains, NY
Whites Creek, TN
Wildwood Crest, NJ
Wilkes-Barre, PA
Williamsburg, OH
Williamsburg, VA
Williamsport, PA
Wilmington, DE
Wilmington, NC
Winchester, VA
Winter Park, FL
Winterthur, DE
Woburn, MA
Woodbridge, VA
Worcester, MA
Worthington, OH
Wright-Patterson AFB, OH
Wytheville, VA
X, PA
York, PA
York Springs, PA
Yorktown, VA
Zainesville, OH
OR
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Final Room List
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Hotel Info Form
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Balance
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Contract Status
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Canceled
Trip Notes
( Print Note )
( E-Mail Corporate )
10/31/06: > BJS spoke with Kim, he has decided they would rather do MMDays than Universal Stars. > Wanted Proposals for both and I told him no. If Disney is what he wants, Disney is what he gets. Should he decide he needs Universal due to budget, please on approximately $50 - 60 less. > BJS completed IOG, made attachments, then ran rates. > BJS faxed CQRs to Atlantic Coach, Fun Tours, Newton, Oleta, & Venture. > BJS completed PTP and emailed with IOG to DSC. She is delivering to Kim tomorrow (Wednesday). 11/1/06: > DSC met with Kim and he will review and get back to her ASAP. 11/13/06: > Rec'd note from DSC that Kim now wants to change MMDays to a 3-day Universal Package, add a nice meal, and add Cirque du Soleil. > THIS WILL NOT SAVE HIM ANY MONEY. 11/27/06: > BJS revised IOG and attachments to meet his request from 11/13/06. > Starting Quad Rate will be $445 with Cirque du Soleil. > Delete Cirque and rates are $100 less. > Rates in system are those with Universal & Cirque. > Attachments in system are also with Universal & Cirque. > DSC is going to email to Kim with explanation and rates with and w/out Cirque. > BJS emailed DSC PPBCC for the four quotes received. Asked her to fowrard to Kim so she'd have another opportunity to make follow-up contact and get his charter choice. 11/28/06: > DSC rec'd VM from Kin early this morningn that they have selected another company. > WE ARE PISSED!!! - ASSHOLE!!! > BJS sent the following email to Kim . . . Asked for read receipt and it appeared later that day, but no response from Kim - MOTHER FUCKER). Dear Kim: I spoke with Debbie a few moments ago and she informed me that you left a message for her early this morning stating that you have decided to travel with another company. I obviously am upset and hurt by this decision, knowing how we have worked with you for the past decade on all of your trips through numerous revisions, all in an effort to provide you with the package you want, at a fair price. If we have done something wrong pertaining to our service, I need your honesty in order to rectify the situation. If our rates are higher than another company with the same inclusions, I am willing to modify our rates in order to once again have you as a client. If we need to make changes to your requested inclusions, please let me know and as we have done in every year past, we will do all we can to satisfy your needs. I am willing to do whatever it takes to once again win your favor, not only this year's trip, but for years to come. Please give me a call at your very earliest convenience so we can work this out to your complete satisfaction. In the event I am not at my desk when you call, please feel free to reach me on my cell (724.991.6123). Sincerely, Bryan J. Stevenson, President Complete Custom Itinerary Service, Inc. Group Travel Specialist Since 1993! 800.432.5095 (toll-free) 724.287.3222 724.287.5333 (fax) 12/5/06: > BJS cancelled hotel and reviewed, nothing else to cancel. Hotel K was never signed, but BJS still alerted Marta . . .
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