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General Trip Information
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Mon Mar 24, 2014
Trip Name
Berea-MidPark High School Orchestra-New York, NY-03-19-2015
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Toronto, ON, Canada, CO
Toronto, Ontario, CA
Toronto, Ontario, CN
Toronto, Ontario, CA,
Torrington, CT, CT
Totonto, CT
Townsend, TN
Towson, MD
Trenton, NJ
Triangle, VA
Tuscaloosa, AL
Tuxedo, MD
Universal City, CA
Upper Marlboro, VA
Vails Gate, NY
Varies, AK
Vaugwa Ontario, CA
Victoria, ON
Vienna, VA
Virginia Beach, VA
Waldorf, MD
Walkersville, MD
Washington, DC
Washington, MD
Washington, NJ
Washington, VA
Washington DC, DC
Washington DC, VA
Washington, D.C., DC
Washington, DC, DC
Washington, DC, MD
Washington, DC, VA
Wellsboro, PA
West Chester, PA
West Grove, PA
West Newton, PA
West Orange, NJ
Westchester, IL
Westhaven, CT
Westminster, MD
Westwood, MA
White Plains, NY
Whites Creek, TN
Wildwood Crest, NJ
Wilkes-Barre, PA
Williamsburg, OH
Williamsburg, VA
Williamsport, PA
Wilmington, DE
Wilmington, NC
Winchester, VA
Winter Park, FL
Winterthur, DE
Woburn, MA
Woodbridge, VA
Worcester, MA
Worthington, OH
Wright-Patterson AFB, OH
Wytheville, VA
X, PA
York, PA
York Springs, PA
Yorktown, VA
Zainesville, OH
OR
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Trip Notes
( Print Note )
( E-Mail Corporate )
Berea, OH to NYC = 465 miles / 8 hrs non-stop 12/19/13: > Due to comparison, no iPad and no DVD. 12/20/13: > JM Sent CQRs. > BJS completed PTP Pack and emailed to Deb - Hi Deb, Well, I hope the end is near for all of your Holiday Concert craziness! As a former HS director, I remember these days all too well and I hope you will have some time over the Holidays to sit and relax. As promised, I have completed and attached the Pre-Trip Planning Proposal for the Orchestra’s 2015 Trip to New York City. This Proposal is based on the information you provided to me over the past several weeks. Please note that our rates are guaranteed and once you have informed me of your hotel choice (we have included two options for you to select from) we will then complete and mail your Group Leaders’ Handbook. I will also be sending charter quotes from up to five different companies, over the holidays, as they are received. Again, you can make your selection from these and we will be all set. Thanks again and I look forward to hearing from you with your Hotel choice as soon as possible. (Please confirm your receipt of this email and the attachment, so I am not left wondering if it made it through your school system’s security filters – thanks.) Happy Holidays, 12/20/13: > Deb confirmed receipt and will review over the holidays. 12/27/13: > BJS sent EM with PPBCCs - Hi Deb! I hope you are enjoying a wonderful Holiday. Over the past few days, we have received all 5 of the charter quotes for the Orchestra’s trip to NYC in March 2015. The rates vary from the lowest to the highest by more than $1,500 per coach, so you can see why it is important that we ask for multiple quotes and then share these with you so you can then select the company (and price) you prefer. The Quotes and Per Person Bus Cost Charts are attached. Remember, these rates include the driver’s accommodations at your group’s hotel. Now that everything is in hand, as soon as you can inform me of you hotel preference and charter company choice, we can get everything finalized and mail you your Group Leader’s Handbook. Thanks again for allowing us to be of service to you and your group. I look forward to receiving your selections. Wishing you all the best for the New Year! 1/17/14: > BJS sent follow-up EM to Deb - Deb: I sent the email below over the Holidays and since I haven’t heard back from you, I thought I had better resend it since it contains very important information regarding your group’s Charter Company options, etc. Please see below and attached, then advise as to your choices ASAP so we can get everything confirmed. Thanks and give me a call if you have any questions. Have a great weekend, Bryan 1/17/14: > Deb replied - Bryan, we just ended the semester and it's been very intense with the schools combining. I should have a chance to go through the New York information that you sent me during the last half of January. Thanks so much for being patient. 01/17/14: > BJS replied - Not a problem, I understand completely. Let me know as soon as you can so I can get the charter company you want under contract, as well as your preferred hotel. 1/23/14: > Hillary called - Deb has given her all of the information to decipher and make some preliminary decisions. > Wants to talk about options and some more meals. 02/03/14: > BJS gave Hillary some ideas and said we could talk more at OMEA. 02/6/14: > Hillary came by the booth and we discussed more - definitely want Holiday Inn Meadowlands Secaucus and Cleveland SE is her charter choice. > BJS sent EM to JM to get coaches and also sent EM to BMG re: hotel choice. > BJS did a revised IOG based on the items I discussed with Hilary this afternoon at booth. > Will run by her for her approval before we run revised rates. 02/10/14: > Per Hilary - Deb has decided that she is not interested in the Broadway Workshop, so put the Guided City Step On Tour back in its place. > BJS updated IOG and sent to Hilary for her review and comment. > Hilary wrote back that it looked great and she is ready to see revised rates. > BJS replied that he would have these to her in the next 24 - 48 hours. > BJS updated attachments in the system. 02/14/14: > BJS completed All-Inclusive revision and emailed to Hilary. 02/19/14: > BJS sent EM to Hilary - just making sure you received the All-Inclusive revision. 02/20/14: > Rec'd response from Hilary - I did receive it - thanks! I forwarded it on to Deb to look at but she's been out sick all week so I won't see her until Monday. I'll let you know - or maybe you'll hear from her! Thanks! 03/06/14: > BJS sent another EM to Hilary as we have still heard nothing from her or Deb. 03/10/14: > Rec'd EM from Deb - Bryan, unfortunately, we have decided to go with a different trip company for our New York trip. I appreciate all of the time you have put into the proposal. Please let me know if you need anything else from me. Thanks again. > BJS immediately called Deb on her cell - She was suprized it was me and felt a wee bit uncomfortable. > BJS and Deb had conversation about her decision and then BJS sent EM to Hilary - Obviously, I am sorry to hear that Deb has selected another company, especially since we spent so much time preparing multiple options for your group and we were under the impression we had given you exactly what you wanted, at a price that was less than you expected. I just spoke with her and she told the “local” company she has used in the past was able to come back and give her a better price once they knew she was considering using CCIS. She admitted that she shared our proposal and rates with them and I posed two questions to her - 1. Why she would have given them that opportunity, when we weren’t afforded the same? 2. Why would she want to do business with someone who was willingly over-charging her students, and only lowered their rates after they found that she was considering CCIS? She was unable to provide any real answers, other than she liked the fact that they were local. I explained that we too are local, which she knows, with Kay less than an hour away, and the owner of the company less than 2-hours away. I asked if there was anything we could do to affect her decision, and unfortunately, she said no. Hilary, it is not my intention to put you in a difficult position, since I know you were hoping she would use CCIS and since you have to work with her every day, but if you are willing to shed any additional insights on exactly what happened and why she went with the other company, I and the other owners of our company would very much appreciate it. Please give me a call at your convenience. 03/10/14: > BJS and MBS spoke about this situation and he suggested we go back to her with a lower price since the other company was given that opportunity, so BJS sent the following Em to Deb and CC'd Hilary, Kay and MVS. Deb: I have been thinking all afternoon about the conversation we had today at lunchtime and I am so concerned about how this all transpired, especially since we have done so much work for your group and all of the inclusions have been confirmed for months. We would never share it with you otherwise. I really want you and your group to experience the level of service, detail, and quality we provide. That being said, since the other company was given an opportunity to re-quote the trip, after having seen our rates and inclusions, I would like to propose that we keep exactly the same inclusions as we presented in our All-Inclusive Package on February 14, 2014, and reduce the rates by $40 per person across the board. I am willing to make this offer, for I believe in our service so much, I am confident that if you will give us this opportunity and travel with CCIS, you will never again consider using another company. I know this for a fact, for all of our customers used to travel with someone else and now they travel with CCIS exclusively. Remember, our trips are truly All-Inclusive and your group can travel with absolutely no cash in their pockets. I appreciate your thoughtful consideration and look forward to hearing from you soon. Sincerely, BJS 03/13/14: > Deb received my email - offer and will not consider. > JM & HMS, please review and cancel all as needed, including hotel. Thanks. _x__ JM __3-24-14__ __x__ HMS __3-24-14__
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